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Quality Indicators

Yearly, the families and guardians of those who we are privileged to serve, provide critical feedback regarding the programs and services provided to their son, daughter, brother or sister. This feedback is provided via the annual Satisfaction Survey. A re-cap of the 2016 Fiscal Year Survey shows improvement in each of the areas shown. The greatest gain was made in responses to the question of whether or not Kreider Services, as an agency, was meeting its Mission of “Providing meaningful supports to people with disabilities to live, work and participate in their community.”